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Optometrist - Bourbonnais, IL - LensCrafters

Requisition ID: 46159¬ 


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At LensCrafters, we love eyes and we care about the people behind them.


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LensCrafters is the largest optical retailer in North America¬  with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.


GENERAL FUNCTION


The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience & the organization's key performance metrics. Ensures all patients receive the highest quality Optometric care.

MAJOR DUTIES & RESPONSIBILITIES



  • Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).

  • Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.

  • Ensures LensCrafters is known as the leading optical provider within the community.

  • Operates as stakeholder to all within the organization & local market.

  • Places the patient/customer as the center focus & delivers excellent service.

  • Strives to exceed expectations on all KPIs.

  • Leads/Manages the team in providing unsurpassed Patient Service Excellence.

  • Addresses all patient/customer visual life style needs.

  • Builds patients/customers for life & becomes their sole family practitioner.

  • Listens carefully to patients/customers' questions or concerns.

  • Provides a summary of patient/customer overall eye health.

  • Conducts service in accordance with protocol & accepted standard of care.

  • Establishes a positive Doctor/Patient relationship.

  • Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.

  • Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.

  • Ensures office quality systems are maintained.

  • Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.

  • Provides effective on-the-job training & guidance to team members making use of Company provided programs.

  • Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.

  • Creates a positive culture linked to corporate vision & values.

  • Engages & leads effective store huddles.

  • Conducts chart audits with Associate Optometrist.

  • Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.

  • Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.

  • Adheres to company policies & procedures & acknowledges receipt of physical inventory.

  • Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.

  • Maintains safe working environment for all.


BASIC QUALIFICATIONS



  • Doctor of Optometry

  • Demonstrated leadership/management skills

  • Knowledge of current Optometric technology & practices

  • Developed communication skills, both verbal & written

  • Strong problem solving & critical thinking skills

  • Organization & time management skills

  • Knowledge of sound business management practices


Optometry¬ ¬ 




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