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General Manager

Specific responsibilities of the General Manager include:
-Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; directly supervise and support 3 6 Managers and all FOH and BOH hourly team members
-Manages all profit and loss centers.
-Aligns all behavior with the Credo and Values.
-Executes on all brand standards through managing and coaching team members and Managers.
-Frequently interacts with guests to ensure they receive the Fridays Service Style experience; follows up on any issues and complaints they may have to ensure guest Satisfaction.
-Follows the Bubble Theory to proactively run a shift and anticipate guest needs.
-Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
-Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.
-Determines current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience.
-Identifies and develops high potential team members and Managers to fill future openings.
-Provides ongoing and honest feedback, coaching and development to managers and team members.
-Evaluates performance fairly and frequently and holds managers and team members accountable to results.
-Creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.
-Respond to guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied guests into return guests.
-Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.
-Ensures all newly hired team members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
-Approves disciplinary actions pertaining to termination.
-Validates inventory per company standards.
-Ensures proper security procedures are in place to protect team members , guests and Company assets.



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