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Supervisor - Starbucks - Retail

Description/Job Summary
Job Overview:
The Supervisor ? Senior may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.
/General Responsibilities:/
Understands and follows all policies and procedures.
Assists in ensuring a safe working environment throughout the facility for all employees.
Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
Responsible for orientation and training of employees.
Performs day-to-day assignments in addition to oversight duties.
Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
Promote the development of the foodservice team.
Attends all allergy and foodborne illness in-service training.
Complies with all Sodexo HACCP policies and procedures.
Reports all accidents and injuries in a timely manner.
Complies with all company safety and risk management policies and procedures.
Participates in regular safety meetings, safety training and hazard assessments.
Attends training programs (classroom and virtual) as designated.
Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.
Serves as a working lead supervisor coordinating activities of workers or service employees engaged in food operations or services at larger complex facilities of commercial, health care facility, school, campus or other establishments.
May perform other duties and responsibilities as assigned.
Job Qualifications:
High School diploma, GED or equivalent experience.
1or more years related work experience.
Must be able to coordinate the routine responsibilities of staff and resources.
Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
Ability to communicate with co-workers and other departments with professionalism and respect.
Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
Ability to provide clear directions and respond accordingly to employees.
Ability to use a computer.
Certifications: None.
/General Qualifications:/
Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance.
Maintains a positive attitude.
Ability to work a flexible schedule helpful.
Must comply with any dress code requirements.
Must be able to work nights, weekends and some holidays.
Attends work and shows up for scheduled shift on time with satisfactory regularity.
/Physical Requirements:/
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push, and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
/Working Conditions (may add additional conditions specific to defined work location):/
Generally in an indoor setting; however, may supervise outside activities and events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.
This is the most senior position in our NEW licensed store. Interested in working in a fun fast paced environment in a campus setting? What to work in the latest cutting edge Starbucks than this is the job for you! Flexible schedule. Anticipated Training date January 2nd. Training attendance is mandatory.
Barista Competencies and Example Behaviors
Our commitment to share a moment of genuine connection with every customer.
? Connects with customers to build relationships and seeks to exceed their expectations
? Consistently demonstrates Service Standards
? Regularly asks customers for feedback
? Starbucks Corporation - All Rights Reserved - For Internal Use Only - Published August 2017 32
? Exemplifies Our Barista Promise by delivering high-quality, handcrafted beverages and food
? Consistently uses operational tools and follows Routines and procedures
? Demonstrates knowledge and understanding
Example Behavioral Differentiators
? Able to view the store through the lens of the customer and proactively gathers and shares customer feedback
? Can identify potential problems, take action as appropriate and proactively communicate ideas for possible solutions to manager
? Understands the importance of meeting store goals
? Holds themselves accountable for understanding and achieving business measures and store goals
To inspire and nurture the human spirit one person one cup one neighborhood at a time.
? Is welcoming, embraces diversity, and learns from people with diverse backgrounds and perspectives
? Asks for others' point of view and willingly shares their own knowledge and perspective
? Acts with genuine care for others
? Is authentic and considerate in their interactions with others, ensuring they feel heard and involved
? Actively listens and seeks to understand others' points of view and experiences
? Openly shares their opinion and engages coworkers in sharing their opinions to accomplish goals
? Seeks new and challenging opportunities to improve their skills and knowledge
? Shares candid feedback to help others grow and is open to and takes action on coaching and feedback provided to help them grow
? Is curious, willing to try new things and takes thoughtful risks
? Actively participates in changes that are important to the business
? Connects their work to current team priorities and is accountable for results
? Recognizes and celebrates the contributions of other associates
? Identifies and acts on opportunities to enhance theirs and others' performance
? Demonstrates a commitment to serving the needs of those in our communities
? Upholds Starbucks and licenses reputation when wearing the green apron
Example Behavioral Differentiators
? Supports other associates through times of change
? Sees the larger intent behind the change and help others understand the rationale
? Is willing to provide feedback and ideas for improvement to their manager
? Can work with limited direction and stays optimistic in times of change
? Persists in times of uncertainty and is viewed by peers as a leader during these times
? Will actively seek out and act on feedback
? Is self-aware and pursues personal learning
? Aspires to, and take steps to position themselves for, a role with greater responsibility
The impact that comes from contributing to the success of others, beyond your role.
? Builds strong working relationships with team and supervisor and is willing to help other associates and contributes to a fun and productive work environment
? Starbucks Corporation - All Rights Reserved - For Internal Use Only - Published August 2017 33
?Demonstrates support for team / store decisions and seeks to understand the rationale behinddecisions
?Effectively communicates timely and important information to supervisor and team
?Serves as a mentor for associates who want to learn new skills
Example Behavioral Differentiators
?Demonstrates an ability to help associates grow and perform at their best
?Is aware of and adapts to differences in learning and communication styles
?Communicates performance issues to manager
?Can diffuse tension in the store, informs and consults with the manager as necessary
?Displays professionalism
Supervisor Competencies and Example Behaviors
In addition to all competencies and behaviors listed under barista a shift supervisor should exhibit the following.
Our commitment to share a moment of genuine connection with every customer.
?Applies problem solving skills to effectively address Barista, Customer and Business problems
?Upholds quality standards and actively coaches others to deliver high-quality, handcrafted coffee beverages and food
?Holds team accountable for using operational tools and following Routines and procedures
?Challenges self and team to deliver store goals and expected results tied to Barista, Customer and Business
Example Behavioral Differentiators
?Can view the store through the lens of the customer, proactively assesses the store's level of customer service and identifies appropriate action steps and measurements towards solutions
?Demonstrates strong problem-solving abilities and can identify root causes of problems and identifies appropriate action steps and measurements toward solutions
?Understands the importance of meeting store goals
?Drives individual behavior to deliver results through others
?Understands the store financials, identifies trends and shares ideas to improve results
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact SodexoFrontlineApplicationSupport.USA@sodexo.com for assistance. For more information about our commitment to equal employment opportunity, please click here.

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